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Frequently Asked Questions
How to use this website 1. How do I browse the catalog of classes and activities online? Click “Browse” on the menu bar. You may browse by topic by clicking on the topic name in the lists. A list of classes will come up. Full class descriptions and class information can be found by clicking the class name. Or, click on “Search” in the menu bar and you may search by keywords in the class name or description, by date, or by other criteria. 2. How can I request a printed catalog? Click on Browse in the top menu bar, then select "Send Me A Catalog" and fill in the information to provide us with your mailing address and we will send you a catalog. 3. How do I sign in to the website? If you are new to our site, you must create a new user profile. Creating a profile provides you with your own personal, password-protected account. Having an account will allow you to register online and track your class registrations. To create a profile, click "sign in" from the top menu bar. You will then select “Student” profile: Once you create your student profile (and on subsequent visits after you sign in), you will see menu options that allow you to edit your profile, check your current registrations, and view your transactions. 4. How do I update my profile? You may edit or update your student profile at any time. After signing in, access the link entitled “My Profile” to change any of the information. Click “Edit” at the bottom of the page. You may then edit any the profile fields. When you are finished, scroll to the bottom of the page and click “Submit”. 5. How do I register for classes and activities online? Browse through the catalog selections, when you find a class or activity that you are interested in, click “Add to Cart” button.Continue shopping and when you are finished, click “Check Out.” Read and agree to the class refund policy, and click “check out” again.Complete your registration on our secure site with your credit card. You can print your transaction receipt and class confirmation for your records in addition will receive a class confirmation and transaction receipt via email. 6. How do I know if there is space available in a class? If a class is already filled a waiting list button appears and you have the option of placing yourself on the waiting list. If a seat becomes available we will contact you 7. How do I print a receipt? To print a receipt for any classes, just sign in and select "My Transactions" from the left menu bar and locate the class. Under "Action," select "Print View" and print your receipt. 8. Can I purchase gift certificates for classes? Gift Cards will be available for purchase online for any dollar amount that can be applied to a class of the recipient’s choice. Once this option is available, this site will be updated. Registration 9. How do I register for classes? There are 5 ways to register for a class: Registration is required for participation in all classes. Registrations are non-transferable. You may register by: Online - Register for classes 24 hours a day on this website. To access the registration portal, simply click "Sign In" on the top menu bar. If this is your first time signing in, you will need to create a new "Student" profile. Once you create your profile, you may shop for classes and activities, add them to your cart to register, then check out when you have completed your selection. Phone - Call 1-800-661-6537 or 403-556-4740 Mondays through Fridays from 8:15 am to 4:30 pm. Be sure to have your credit card available and be ready to provide us with the card number, card expiration date and the code found on the back of the card. Mail - Mail your completed registration form to Olds College Continuing Education 4500 - 50 Street, Olds, AB T4H 1R6. Click here for a Registration Form. Walk-in - Come to the Continuing Education Department Mondays through Fridays from 8:15 am to 4:30 pm. Click here for map to assist you in finding our offices. Our Offices are located in Building #1 on the map. Fax - Complete registration form found either by clicking here or on the back inside cover of our calendar. Include all the required information and fax it to 403-556-4752. Please be sure to include your email address and phone numbers so that we can contact you with your confirmation and course information. 10. Will I receive confirmation of my registration in a class or activity? When you register online, a confirmation notice and transaction receipt will automatically be sent to the email address you provide. When you register by phone, mail, or in person, a confirmation notice and receipt will be emailed to you. If you have not provided an email address, a confirmation notice will be mailed to you. 11. Do I need to register for a class in advance, or can I register on the day the class begins? Participants are encouraged to register in advance to secure a spot, and to ensure there will be sufficient enrollment. Registrations will be accepted the day of a class only if there is space available and there is no waitlist. 12. Do you have Wait Lists for classes or activities that are full? When a class reaches its maximum limit, a Wait List is started. If there is a cancellation and a vacancy becomes available, calls will be placed to those on the Wait List, in the order in which they were first received. On the day of a class or activity, walk-ins will not be admitted if there is a Wait List. 13. What are your policies for payment of class fees? Payment is due at the time you register. When you register online, payment is by credit card only. We accept MasterCard, Visa or American Express. For mail-in and faxed registrations we accept credit cards or cheques. For walk-in registrations, we accept credit cards, cheques or interact payments only. No cash is accepted. Registrations are non-transferable. 14. What is your refund policy? Standard Refund Policy - Refund requests, received by Olds College three (3) full work days prior to the start date of a course will be granted in full, less course specific material fees that have been incurred, non-refundable deposits and an administration fee of 20% of the course tuition or $150, whichever is less. No refunds will be issued less than three (3) full work days prior to the start date of a course. Non-attendance does not constitute notice of withdrawal. In the event that a course is cancelled, registrants will receive a full refund. Prairie Horticulture Certificate Refund Policy - Students have two weeks (14 days) after the start of the term to withdraw from any course. The tuition fee less a $50.00 administration fee will be issued upon return of the course package. All course material fees are non refundable. Refunds are NOT issued after the second week of the term. Non-payment of fees, non-attendance, or failure to submit assignments does not constitute cancellation of registration. The effective date of cancellation is the date on which your Withdrawal Letter is received by Olds College. 15. What if I cannot attend a course as planned? If you need to withdraw from a class, you must notify us at 1-800-661-6537 or 403-556-8281 at least 3 workdays prior to the start of the course to be eligible for a refund. Please note the refund policy above. 16. When there is low enrollment are classes cancelled? In most cases we need a minimum number of students for the class to run. You will be notified by email and telephone if your class is cancelled. Olds College reserves the right to cancel classes with insufficient enrollment. If we have to cancel your class, you can request a full refund of your tuition or transfer to another course of your choise, space permitting. 17. When is a course cancelled? Olds College makes every effort to maintain the schedule of courses as announced in our catalog. However, we reserve the right to cancel courses, change instructors, switch rooms, and combine classes when necessary without previous announcement. Olds College is not bound by printing errors in our publication. 18. I am not sure what class to take, can someone assist me? Olds College Continuing Education staff members would love to answer your questions. Please contact us at 1-800-661-6537 or 403-556-8281 or by email at coned@oldscollege.ca and we'll connect you with someone who can assist you. 19. Why is my Social Insurance Number Required when I register? Effective the 2019 tax year, all post-secondary institutions are required to provide the Canada Revenue Agency with Social Insurance Numbers (SIN) on Form T2202 (Education and Textbook Amounts Certificate).
SIN information will be collected on your application to Olds College or Continuing Education Registration form. If you are a current student or did not provide this information when applying to Olds College you will receive an email from the Office of the Registrar with instructions on how to add you SIN to your student file.
Information on how to apply for a SIN can be found on the Government of Canada's Employment and Social Development website. The website will provide you with details on eligibility and the documentation you will need in order to apply for a SIN.19.
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