AHLA Hospitality Training Course: Hotel Operations

PROGRAM AT A GLANCE

Length of Program:  Each course can be taken over a 60 day period.

Delivery:  Online. Video-based learning.  Enrol on second wednesday of each month

Fees: $199 + GST per course

Admission Requirements:  Active subscription account with video.tourismworks.ca.

WHAT CAN YOU EXPECT FROM THE COURSES?

The AHLA (Alberta Hotel & Lodging Association) Hospitality Training Course is comprised of over 100 unique video assets and designed for those entering, and currently working in the hotel sector of the hospitality industry.  

The courses use customized video assets created by The Studio at Olds College to guide the learner through the various modules.  In order to access the videos, you must have an active account with video.tourismworks.ca.   The learners will be required to watch a video (or series) of videos prior to proceeding with the assessments.

This courses, and accompanying videos, was developed with active leaders in the hospitality industry who were kind enough to lend their knowledge and experience to this training program.  

COURSE DESCRIPTIONS

Hotel Operations is designed for those individuals that are interested in employment in the hospitality sector or are new the industry and are looking to gain an introductory knowledge of hotel operations.  This course contains nine unique sections that will provide a full-picture of hotel operations:

1.0 Introduction To The Accommodation Industry

2.0 Introduction To The Tourism Industry

3.0 Communication

4.0 Customer Service

5.0 Front Office

6.0 Housekeeping

7.0 Sales

8.0 Security

9.0 Food & Beverage